Support

Enter your Serial Number, SNID or Part Number (P/N). You can also type a question or keywords.

Contact Acer

Due to the global outbreak of the corona virus there may be longer waiting times for calls to our service as well as longer response times for web requests. Please also use our online services and the Acer community to get support for your Acer device. We hope for your understanding under these exceptional circumstances.

To find solutions to common issues, please visit our free self-help support services.

Self Help Resources

Acer Answers

Search our knowledgebase to find answers to frequently asked questions about Acer products.

Acer Community

Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.

Acer YouTube Channel

Visit our YouTube channel to see the latest support videos for our most popular products.

Fix My Acer

Request to have your Acer product repaired.

Case Status

Check the status of a current repair order.

Acer Store

For questions regarding your purchase in the Acer Store please click here.

Contacting Service and Support

To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :

your Acer product SNID number or the Serial number (how to find these numbers)
If possible, you have the unit you are contacting us about with you

If you are contacting us about a unit that is already under repair then you may also provide us with:

The Case ID that was given to you

Our opening hours are Monday - Friday; 9.00am - 6.00pm (Bank Holidays we are closed)

ASK A QUESTION

Send your question directly to us via our Online Email formular.

ONLINE SELF-SERVICE

Go straight to our self-service section to:

book your unit in for a repair
inquire about the status of an existing repair case

VIDEO GUIDES

Get visual help from our extensive online library of How-To Videos

ACER USER COMMUNITY

Take a look in the Acer Support Communities to get help from fellow Acer users

LIVE CHAT

Avoid hold times on the phone and CHAT directly with a member of our friendly and knowledgeable Technical Support staff.

Telephone Support

If you have a technical request and want to talk to us directly, please call one of the following numbers:

If calling from UK: 0371 760 1000

If calling from Republic of Ireland: 01 437 8367

For assistance with a SERVER product please call: 0371 760 1006

Spare Part Sales Enquires Only*: 0330 058 1711

[*Please note – Non-spare part sales enquiries cannot be handled via this number]

Calls may be recorded for training purposes

Acer Store

For questions regarding your purchase in the Acer Store please contact:

store.acer.com/en-gb/contacts

Other Information

Please note that for Acer Notebook & Tower Desktop products purchased from Curry's are supported via the store from which the product was purchased.

For all other Acer products please contact us directly.

UK Repair Centre

Equinox Maintenance Limited

10 Shannon Way

Tewkesbury Business Park

Tewkesbury

Gloucestershire

GL20 8ND