Acer Education Premier Support | Acer United States

Premier Support & Self-Maintainer Programs for Education

Acer provides schools with top-tier technology complemented by award-winning Premier Support programs to help make device management and tech support more efficient. Our dedicated US-based specialists collaborate with schools' IT teams to offer:

• Tenured level 2 technical support

• U.S.-based service hotline with average 15-second response time and no “scripts”

• Personalized real-time service

• Dedicated website access to manage your Acer device service needs

• Self-maintainer programs

Premier Support for Education

Being an Acer Premier Support member, your school gets more than just a device. Through a dedicated toll-free number, email, website access and live chat, education institututes can get quick support from our experienced tech team. Our Premier Support expert can assist you with all your service questions and needs, including:

• Product Registration and Warranty Support*

• Device Management and Parts Purchases

• Repairs & Real-time Case Status Tracking

• Self-Maintainer Training

• Technical Support

• Inbound shipping to the depot for Chromebook and TravelMate repairs**

Self-Maintainer & ASP

Services include:

• Both in-warranty and out-of-warranty parts can be ordered from the Acer ASP portal or Premier Support web site.

• Qualified accounts may receive spare parts in advance to enable same day repairs.

• Product-specific online or in-person repair training is available for qualified accounts.

• Qualified ASP accounts are eligible to receive labor reimbursements for in-warranty hardware repairs.

• Self-maintainer and ASP accounts can also send units to the Acer depot for repair at any point versus repairing the systems.

* Serial numbers of deployed units required.

** Chromebook deprovisioning required prior to repair. Education accounts support only for TravelMate devices.

** Requires signing self-maintainer or ASP contracts.