Issues of Stakeholders Concerns and Acer's Response | ACER ESG

Issues of Stakeholders Concerns and Acer's Response

Issues of Stakeholders Concerns and Acer's Response

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Stakeholder Engagement
Alignment of Significance and Stakeholder Interests
Issues of Stakeholders Concerns and Acer's Response

Stakeholders' Topics of Concern and Our Responsesc         
 

Employees

Customers

Suppliers

Investors

Charity Groups/Communities

Government Agencies

Advocacy Organizations

Media

Industry Associations

Educational and Research Institutions

Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
As the company has undergone its transformation, Acer’s internal employee communication channels have helped build consensus and commitment among staff and get everyone on the same page regarding our transformational efforts Occupational Health and Safety
  • We maintain occupational health and safety management performance. Acer Taiwan continues to pass ISO 45001 certification and build a safe and healthy working environmen
  • We continue to build a positive and healthy workplace atmosphere and enrich Acer's life by providing a comprehensive welfare plan to enable employees to take care of both physical and mental health
  • Acer good news （occasional）
  • Acer Daily News （daily）
  • Chairman & CEO’s message （occasional）
  • Internal Website (My Acer/company intranet) （as needed）
  • Company Website (Acer Group)（as needed）
  • Labor-Management Meetings/Employee Representatives Organization （quarterly）
  • Employee Welfare Committee（as needed）
  • Employee Engagement Survey （occasional）
  • Education and Training (annual)
  • Online Community (occasional)
  • Health Management Center Nurse Hotline
    (as needed)
  • Inclusive Workplace and Society
  • Circular Economies and Innovation
  • Climate Strategy and Transformation
Product Responsibility and Customer Safety
  • We follow safety-related regulations and hazardous substance control during the product development and manufacturing stages to provide safe and environmentally friendly products to users
Energy, Carbon Emission and Climate Change
  • The "21 Days of Green" environmental campaign was launched to inspire employees, corporate partners and suppliers to reduce their carbon footprint together. From 2022 to 2023, a total of 11,727 individuals participated in the Earth Mission.
  • We continue to work with non-profit organizations to raise environmental awareness in the community and among Acer employees to initiate action
  • We continue to promote our global ESG program and encourage our employees to focus on "environmental" issues
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Creating value for customers is one of Acer’s core values. We start from a user-centric perspective and provide solutions and services that meet their needs perfectly Corporate Governance and Code of Ethics/Standards of Conduct
  • We continue to streamline the internal and external personnel reporting pipelines and implement a whistleblower protection system
  • Acer promotes the establishment of mutual integrity pledges for contracts with customers or suppliers
  • Email and Telephone Contacts （as needed）
  • Questionnaires and Surveys （annual)
  • Acer Sustainability Website（as needed）
  • Sustainability Report （annual）
  • Corporate Responsibility Mailbox (cr@acer.com)（cr@acer.com） （as needed）
  • Acer Official Website Support page
  • Customer Service Line （as needed）
  • Online Chat （as needed）
  • Social Networking Software（as needed）
  • Corporate Governance and Code of Ethics/Standards of Conduct
  • Responsible Supply Chain
Supplier Environmental and Social Management & Performan
  • We continue to require critical suppliers to commit to RE100 or to set aggressive carbon reduction targets based on the Science Based Targets (SBT) methodology
  • We continuously improve our manpower and operating environment.
  • We continue to move towards the goal of 100% 3TG smelter conformance to/participate in the OECD due diligence third party mechanism
Information Security and Privacy Protection
  • We continue to strengthen employees' awareness of personal data and privacy through various kinds of publicity from time to time, and further enhance the depth and breadth of education and training on related issues
  • We have implemented a personal information management system to enhance the functions and orientation of personal information management, record keeping and inquiry
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Acer considers our relationship with our suppliers a symbiotic one, and as such we will continue to work closely with them to establish a responsible supply chain Product Responsibility and Customer Safety We follow safety-related regulations and hazardous substance control during the product development and manufacturing stages to provide safe and environmentally friendly products to users
  • Annual Supplier ESG Communication Meetings （annual）
  • ESG Scorecard （annual）
  • RBA On-site Examination （annual）
  • Launch Second-tier Supply Chain RBA Management (document review, on-site spot-checks) （annual）
  • Education and Training（occasional）
  • Supplier Self- Assessment Questionnaire （occasional）
  • Whistleblower Complaint Mailbox （24/7）
  • Circular Economies and Innovation
  • Inclusive Workplace and Society
  • Operations and Governance
Occupational Health and Safety Acer requires suppliers to adopt environmentally responsible manufacturing procedures and provide healthy and safe working conditions. For 2023 supplier's RBA Code of Conduct audit , the compliance in health and safety was 94%
Corporate Governance and Code of Ethics/Standards of Conduct
  • Suppliers are required to sign an integrity pledge
  • We continuously and regularly disseminate policies related to the Standards of Conduct and conduct online training courses for our global employees to promote compliance awareness
Importance ot Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Investors are among Acer’s most important stakeholders, and as such we should be responsible to our shareholders and protect their rights and interests Circular Economies and Product Life Cycle We responded to material topics of concern to investors, including corporate governance, environmental and social aspects, and the results were presented in various ESG ratings for 2023
  • Regular Shareholders’ Meeting/Institutional Investors’ Conference Call（annual）
  • Issue Annual Reports, Quarterly Reports and Sustainability Reports on a regular basis
  • Investor Mailbox（occasional）
  • Investor Relations Webpage（monthly）
  • Analyst Report （YouTube video link）
  • Investors Summits (annual)
  • Investor Questionnaires (annual)
  • Circular Economies and Innovation
  • Inclusive Workplace and Society
Product Responsibility and Customer Safety
  • We follow safety and hazardous substance related regulations during the product
    development and manufacturing stages to provide safe and environmentally friendly
    products to users
  • The Aspire Vero 16 chassis is made from materials containing 60% PCR plastic, free from
    volatile organic compounds, paint, or additives. This not only reduces carbon emissions
    during the manufacturing process but also promotes sustainability. Additionally, it
    features an OceanGlass™ touchpad made from recycled plastic sourced from OBP.
    Furthermore, the packaging is 100% recyclable with EPEAT Gold certification
Occupational Health and Safety
  • Acer Taiwan continues to achieve ISO 45001 certification to maintain health and safety management performance.
  • We build a safe and healthy working environment, with no major occupational disasters by 2023
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
The true value of business lies in how it can create value for society. As such, we apply our core competencies to social participation, working together to create more opportunities Energy, Carbon Emission and Climate Change We encourage our employees to take action to protect the environment and organize environmental related activities and invite the community to participate
  • Acer Sustainability Website（as needed）
  • Sustainability Report （annual）
  • Acer Official Website （as needed）
  • Acer Foundation Website （as needed）
  • Volunteer Activities （regular times each year）
  • Complaints Mailbox（as needed）
  • Climate Strategy and Transformation
  • Attracting and Developing Talent
  • Digital Inclusion and Social Philanthropy
Talent Attraction Retention, and Development We continue to strengthen our best employer brand image and offer competitive compensation/benefits to attract and retain talent
Digital Inclusion and Social Philanthropy We continue to host the Global ESG Project Awards, with two main topics: education and environment, with biodiversity as a subtopic to motivate Acer employees to make a social impact and respond to and assist the needs of local communities and stakeholders. In 2023, a total of 20 projects in this regard were shortlisted and won awards
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Gaining the trust, support, and cooperation of the government to help the company create a positive external environmental and a foundation for further growth for Acer Circular Economies and Product Life Cycle
  • Around the world, Acer follows local government standards for various electronic product recycling programs and provides convenient recycling methods for consumers to improve the efficiency of waste recycling
  • Acer's products are designed to meet the legal and regulatory requirements of the regions where they are sold
  • Responding to Legal Advice （occasional）
  • Policy Advice Meetings （occasional）
  • Topic Meetings （occasional）
  • Circular Economies and Innovation
  • Digital Inclusion and Social Philanthropy
Digital Inclusion and Social Philanthropy Acer and Taiwan's Ministry of Digital Development collaborate to donate laptops and tablets to Ukraine for replacing obsolete equipment in school computer labs
Public Policy and Initiatives We work with global NGOs and companies to improve the sustainability of the ICT industry, and we have long been involved in sustainabilityrelated organizations as a member to discuss ESG-related issues in depth.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Advocacy organizations serve to motivate companies to implement social responsibility, and can help Acer strengthen its own ESG practices
  • Occupational Health and Safety
  • Talent Attraction Retention, and Development
We joined "TALENT, in Taiwan, the Taiwan Alliance for Talent Sustainability" to implement the "Organizational Communication" and "Physical and Mental Health" indicators
  • Acer Sustainability Website （occasional）
  • Sustainable Report（annual）
  • Questionnaires and Surveys（annual）
  • Corporate Responsibility Mailbox （as needed）
  • Complaints Mailbox （as needed）
  • Inclusive Workplace and Society
  • Operations and Governance
  • Climate Strategy and Transformation
Energy and Climate Change
  • The "Green Deals" initiative was launched in 14 European countries to plant trees for orders of Green Deals laptops purchased through Acer's official online store
  • We participated in the inaugural meeting of the Taiwan Climate Alliance, joining hands with the international supply chain to move towards net zero, and to join forces with partners to work more extensively with international climate advocacy organizations
Biodiversity In 2022, Acer joined the Nature and Biodiversity Initiative launched by the Business Council for Sustainable Development. In2023, Acer became a member of Early Adopters of Taskforce on Nature-related Financial Disclosures (TNFD)
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
The media plays an important role in information transfer and monitoring, shaping the public’s understanding and awareness of Acer. Acer insists on communicating with the media with accuracy and in a timely manner Energy, Carbon Emission and Climate Change Acer held an exhibition titled, "Conscious Technology, Sustainable Future" to demonstrate
our dedication to addressing climate change and exploring sustainable design and
manufacturing technology for the future. The exhibition took place in December 2023 at Alserkal Avenue in Dubai, featuring a range of products and services that encompassed various concepts related to work, learning, moving, and living
  • Press Conferences （occasional）
  • Press Releases and Promotional Articles （as needed）
  • Social and Digital Media （as needed）
  • Corporate Websites （as needed）
  • Marketing and Media Communication Events （regular）
  • About Acer
  • Circular Economies and Innovation
  • Climate Strategy and Transformation
Innovative Product and Design
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Industry associations play an important role in industry consolidation, and can spur the development of Acer and the industry more broadly Circular Economies and Product Life Cycle Participating continuously in the U.S. IT Industry Environmental Leadership Council, working groups on green purchasing, product stewardship and energy efficiency issues
  • Participating in organizational conferences and fulfilling membership obligations（occasional）
  • Participating in cooperative events and meetings （occasional）
  • Email and telephone （as needed）
  • Circular Economies and Innovation
  • Responsible Supply Chain
  • ESG Governance and Strategy
Supply Chain Environment and Social Performance Continually observe or participate in RBA's various initiatives and working groups, such as the Responsible Minerals Initiative (RMI), the Responsible Labor Initiative (RLI), the Environmental Sustainability Working Group and its various subgroups, including the RMI Smelter Engagement Team (SET), the Chemical Stewardship Group and the Due Diligence Practices Group
Energy, Carbon Emission and Climate Change Acer was invited by the Taiwan Climate Partnership to share our climate strategy, sustainable
logistics strategy, and methods for working with logistics partners to achieve low-carbon transportation at the 28th Conference of the Parties to the UN Framework Convention on Climate Change
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Educational and research institutions provide companies with new ideas and perspectives, and industry-academia cooperation can help both stay on the pulse of industrial development, creating a win-win situation Product Responsibility and Customer Safety
  • We follow safety and hazardous substance related regulations during the product
    development and manufacturing stages to provide safe and environmentally friendly
    products to users
  • In line with Vero's product line, we use non-coated recycled materials for notebooks, desktops, monitors, projectors and peripheral products
  • Industry-Academia Exchanges （occasional）
  • Surveys and Interviews （annual）
  • Conference Activities （occasional）
  • Acer Sustainability Website （occasional）
  • Sustainability Report（annual）
  • Circular Economies and Innovation
  • Inclusive Workplace and Society
Talent Attraction, Retention, and Development; Circular Economies and Product Life Cycle
  • We shared Acer's sustainability experience with professors and students from the University
    of Applied Science and Arts of Southern Switzerland and the National Taiwan University of
    Science and Technology
  •  We proactively collaborate with schools to organize corporate visits or through other channels to enhance employer brand image, company ESG practices, and provide participating students with a better understanding of industry trends and future directions