Continuous Learning and Growth | ACER ESG
Continuous Learning and Growth
The Competitiveness of Sustainable Development
In 2023, training programs for leadership and management, professional development, general education, new employees, and
ESG and business conduct code have been conducted at all levels of management. In 2023, the total number of times employees
received training was 34,484 , accumulating a total training time of 87,364 hours. The number of trainees was 6,355, with an
average training time per employee of 13.74 hours, surpassing the set target of 13.6 hours. The average training cost on each
person is USD195.02. All training organized on the principles of work demand, gender equality, and equality of opportunity.
2023 Global Employee Training Performance
Worldwide Training
34484 attendees
Total number of training hours
87364 hours
Total number of trainees
6355 people
Average training duration
13.74 hours
Acer Training Management Flow Chart
Step.01
Define Training Policy
Step.02
Define Training Objectives
Step.03
Design training program
Step.04
Execute training
Step.05
K-model effectiveness evaluation and performance tracking
2023 The Average Training Hours per Employees per year, by Gender and Employee Category
2022 Supervisor Training Camp (Learning Reflection Activity)
Project Management Training - Case Discussion
Emergency Personnel Training—Practical Test
Acer Training System
Highlight Training #1: Acer Medical's Product Management Enhancement Training
Training Introduction
The training is designed to strengthen the e-commerce knowledge of the China operation headquarters staff, develop core marketing skills, and familiarize them with the Company's products and basic marketing tools and techniques to increase profitability through efficient e-commerce services and sales methods.
Background
Acer Medical, a subsidiary of the Acer Group, unites partners across the healthcare value chain, encompassing clinical research, product development, implementation, and expert service support. Members of Acer Medical come from diverse top fields in the medical industry, bringing with them strong medical expertise. However, there is still room for them to enhance their understanding of product commercialization, product development schedule management, and market promotion. Hence, in February 2023, we conducted a skill enhancement training session for the Acer Medical team focused on product management.
Training Execution
The training took place over a span of two days.
- Day one: Explanation of theories and tools, including product management, risk management, customer
satisfaction, and demand analysis, was provided. - Special Projects Week: At the end of the first day of the course, the instructor assigned each group to work on a special project to apply the tools taught by the instructor, which lasted for one week.
- Day two: Each group shared their applied experiences, followed by explanations and suggestions from the instructor. Finally, the supervisor selected the best-performing group for recognition and awards.
Training Efficiency
Enhancing Customer Satisfaction: Learn how to align the development of Acer Medical's products with customer needs and values more effectively.
- Increasing Efficiency and Productivity: Learn how to collaborate more efficiently to achieve goals.
- Risk Control: Gain an understanding of how to incorporate project management concepts into the product management process in order to mitigate potential risks throughout the life cycle of the product project.
Measuring Training Effectiveness Using the K-Model
- Student Satisfaction: The training received a high rating of 4.6 out of 5.0 from the participants. Participants found the course
highly practical due to the extensive simulated exercises. - Learning and Transformation: After completing the training, all 29 participants continued to apply what they learned in their
work. The organization also integrated the tools and methods taught in the course into its workflow. - Business Impact: The training has greatly improved team collaboration, facilitating seamless product development and further enhancing the competitiveness of Acer Medical products.
Highlight Training #2: Leadership Readiness & Development Program at Acer India
Leadership Readiness & Development Program Introduction
Goals
Acer India has always placed great importance on cultivating future successors. In recent years, we have actively developed our internal leadership team through a range of training and development activities, including 360° assessments, assessment centers, and structured coaching programs. This has been done to ensure sustained high performance growth for the organization.
Methods of Implementation
- Step 1: Selection of supervisors to participate in the leadership development program
- Step 2: Clearly define the key leadership abilities for the future
- Step 3: Conducting assessments
- Step 4: Implement training and coaching programs
Step 5：Self-reflection and continuous improvement
Generated Benefits
- Improves the readiness of successor talents in leadership skills.
- Reduces recruitment costs and bolsters our resources for talent retention
- Ensures the seamless transfer of professional knowledge while also supporting the preservation of our current management culture
Measuring Training Effectiveness Using the K-Model
- Reaction
After conducting individual discussions with each participant, we discovered that every participant provided highly positive feedback for this training program. All participants believe that the Assessment Center, 360° assessment, and personality trait assessment can provide valuable insights into their abilities from multiple perspectives - Learning and Application
Upon completion of this leadership development program, we conducted interviews with the supervisors of the participants. These supervisors reported significant improvements in the behavior and abilities of the participants as a direct result of the training. These improvements encompass the capacity to think strategically from a broader perspective, an enhanced business acumen, heightened awareness of the significance of developing team members, and the ability to perceive threats as opportunities and proactively drive change. - Business Impact
This leadership development program has made the 14 project managers who participated more suitable and ready for succession. It has also given them a clearer direction for their future development. As a result, they now more actively take on greater responsibilities and have strengthened their sense of belonging to the company.
Quantifiable Benefits
Acer India's significant investment of time and effort in cultivating senior executives has boosted the morale and operational efficiency of the team, providing momentum for performance improvement. Consequently, the business achievements began to materialize in mid-2023. For example, despite a 15% decline in overall personal computer industry sales in India during the second quarter of 2023, with some major competitors experiencing sales declines of over 30%, Acer India achieved an impressive growth of 8% against the trend. This achievement is not a coincidence, but rather the outcome of the enhanced management conditions and capabilities of our senior executives. Looking toward the future, Acer India will continue to implement succession planning in order to achieve even greater accomplishments.
In 2023, a total of 14 top leaders at Acer India participated in the "Leadership Readiness & Development Program," representing 0.19% of the total workforce.
People Analytics
In the course of transforming Acer into a lifestyle brand company, the talent management becomes increasingly important issue for the company’s sustainable development. To fully maximize our human capital, the managers at all level in Acer have a 'systematic' view of developing, retaining, and working with our current talents and high potentials.
To fulfill the requirements, the managers in Acer are advised to use 9-Box Grid framework to do the XY chart analysis on both performance and potentials of our employees, with each box having its unique implication in development and career growth. In essence, it helps the managers to draw up the individual development plans, examine succession readiness, or identify flight risks.
Acer Training System
 | Senior Managers
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 | Middle Managers
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 | Supervisory Managers
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 | General Staff
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 | New Employee Training
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